1. Eligibility for Refunds

Refunds may be granted in the following situations:

  • If the client cancels the project before any work has commenced

  • If we fail to deliver the agreed-upon services as per the signed contract

  • In cases of duplicate or incorrect billing

2. Non-Refundable Situations

Refunds will not be provided if:

  • Work has already started or been completed as agreed

  • Delays are caused by the client’s failure to provide necessary information or approvals

  • Change requests made after project commencement

  • Services already rendered such as consultations or support sessions

3. Partial Refunds

Partial refunds may be considered if:

  • The client terminates the project after partial completion

  • Both parties agree on cancellation terms

4. Refund Request Procedure

To request a refund:

  1. Contact us via email at infasyn@gmail.com with subject line “Refund Request”

  2. Provide your name, project details, and reason for the refund

  3. We will review your request and respond within 7 business days

5. Refund Processing

Approved refunds will be processed within 10 business days via the original payment method or as mutually agreed.

6. Contact Information

For refund inquiries, please contact:
 Email: infasyn@gmail.com
 Phone: 0320-5698951